Service redesign in women’s health physiotherapy

Author(s): J. Falconer & H. Horsley - Pages: 51–57

Abstract

Physiotherapists are being challenged to find innovative ways to engage with patients and deliver services. They need to work within tight budgets and provide a seamless, high-quality service, often with limited resources. Furthermore, they have to engage service users and work with other members of the healthcare team. Physiotherapists must also embrace new technologies in order to find novel ways of delivering information and services. It was with this in mind, as well as a rising waiting list, that the present authors embarked on a service development programme. In this paper, they share their experiences so as to help the many physiotherapists who are involved in the same exercise.

Keywords: collaboration, service development programme, technology.